1. What does warranty cover?
All the item from our store made by Asvance. We always try our best to give our customers with the high quality products. The following issues will be covered by Asvance:
- Failure of workmanship and craftsmanship
- Failure of materials
- Production defects
- Delivery defects
It does not cover general wear and tears, damage caused by using the item other than its intended purpose. Likewise, fluctuating fit, abuse of the product, and disregard for the product care instructions are not covered.
2. How long does it last?
All items from Asvance have 365-day warranty. If customers have any problem with the products, please contact us via firstname.lastname@example.org to get further support.
3. What Asvance do with this warranty policy?
Asvance has the Quality Control department to help customers solve the problem as soon as possible.
If the defective/wrong items still in warrantly coverage, Asvance ensure that Asvance will take all responsibility for any problem caused manufacturer or carrier faults.
If the item is still avaible in our stock, Asvance will send the free replacement. In case of out of stock, customers can get a FULL refund accordance with the commitment between Asvance and customers.
Timeframe and Warranty Terms:
- Defective within 1-7 days of using: Get a free replacement item or a full refund.
- Defective within 8-90 days of using: Get a free replacment item.
- Defective within 91-365 days of using: Fix or get another item.
*Note: Only defective products in manufacture, packaging, and delivery are the responsibility of Asvance. Problems emerging during use as a result of non-compliance with instructions or customer faults, whether unintentional or intentional, are not covered by Asvance's warranty.